Shipping policy

At Kingfisher Appliances, we aim to make the delivery and pickup of your appliances as smooth and efficient as possible. This policy explains how our shipping, delivery, and pickup services work, including timeframes, fees, and conditions.

🚚 Local Delivery

We offer local delivery within Yarrawonga and surrounding regions, including but not limited to:

  • Cobram

  • Corowa

  • Wangaratta

  • Wodonga

  • Shepparton

  • Kialla

  • Benalla

  • Tocumwal

  • Mulwala

  • Other nearby towns within approx. 100 km

Delivery fees vary based on distance and will be quoted at checkout or at time of booking. Delivery typically includes ground-level drop-off unless otherwise arranged.

📦 Installation & Setup
Installation is available for some appliances (e.g., washing machines, fridges, dishwashers) and may incur an additional fee. Please advise us in advance if stairs, tight access, or removal of old appliances is required.

🏠 In-Store Pickup

Customers are welcome to pick up appliances from our local premises. Pickup is available by appointment once payment is complete.

We can assist with loading into your vehicle, but we take no responsibility for securing the appliance during transport. Please bring suitable transport and padding/straps.

🕒 Delivery Timeframes

  • We aim to deliver within 1–5 business days depending on location, stock levels, and scheduling

  • We will contact you to arrange a suitable delivery window

  • Rural and remote areas may experience longer delivery times

If you have special timing needs (e.g., moving house), please contact us before ordering and we’ll do our best to accommodate.

🚫 Missed Deliveries / Access Issues

If we arrive for delivery and no one is available to receive the goods, or if access is not possible, a re-delivery fee may apply.

Please ensure:

  • Someone 18+ is present to receive the item

  • The entryway is clear and safe

  • Any pets are secured

  • Measurements are checked in advance for tight spaces or doorways

📦 Damaged Items & Transit Issues

All items are checked before dispatch. If an item arrives damaged, please:

  1. Take clear photos of the packaging and product

  2. Contact us within 48 hours of delivery

  3. Keep all original packaging for assessment

We will assist in line with your rights under the Australian Consumer Law.

📬 Shipping Outside Our Delivery Zone

At this time, we do not offer national freight or interstate shipping for appliances. However, feel free to contact us if you wish to organise your own freight — we may be able to assist with packing or palletisation.

💬 Questions?

For any delivery or pickup questions, please contact:

Kingfisher Appliances
📧 kingfisherappliances@gmail.com
📞 0482 387 922
📍 4/106-108 Belmore St Yarrawonga Vic 3730